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Falcon Customers,
Over the past several weeks, we’ve received field feedback related to the recently introduced Falcon Transit Rally Strut for Ford Transit vans. As part of our ongoing product validation and customer support efforts, we are initiating a Field Service Program for certain early production units.
Reason for the Bulletin
We have identified that certain Falcon Transit Rally Strut units may, over time, experience alignment or retention concerns within the upper strut assembly under specific conditions. These conditions may lead to wearing on an adjacent tire. Customers will experience a grinding noise while driving that indicates the condition is present.
Affected Vehicles and Parts
The affected part number P/N 23-06-21-200-000 applies to Ford Transit vans 2015-2026. NOTE: The part number on the raw strut assembly is P/N 23-06-21-115-000.
What Falcon Has Done
Our engineering team has developed a straightforward update available now that enhances assembly stability. This includes a purpose-built bracket and updated stem nut, along with updated assembly specifications, now implemented in current production.
Next Steps
If you purchased this product, Falcon will work directly with you to determine whether this update applies to your system and coordinate the appropriate solution. You need not wait to experience issues before seeking resolution.
A Note on Van Compass
For customers who purchased through Van Compass, please note that Falcon is managing this program directly. Van Compass remains a valued partner, so Falcon will handle all customer support and product updates.
Questions or Support
If you have questions or would like to discuss your system, please contact Falcon Customer Support at 801.713.3314 or [email protected]. Our team will assist you with next steps.
We appreciate the continued feedback from the Transit community. Real-world use helps us refine and strengthen our products, and we remain committed to delivering the performance and durability Falcon customers expect.
Thank you for your trust in Falcon.
