Policies


Online Orders

Orders placed on TeraFlex.com are for shipments being delivered within the United States only. For International orders, please see a list of our International Dealers.


Payment

All listed prices are in U.S. currency. We accept American Express, MasterCard, Visa, Discover Card, or PayPal.


Shipping

All in-stock items will be shipped the next business day (TeraFlex is closed Saturday, Sunday and all major holidays)

Please be aware that weather and other conditions beyond our control may also cause delays.

To reduce customer shipping costs some products may be shipped in multiple boxes, and may arrive on different days.

Items indicated as truck freight will be delivered as a pallet shipment. Truck freight delivery times may take longer than traditional boxed shipping.


Signature Required

We ship with signature required for all orders over $500 to protect your purchase.

If someone is not available to sign, up to three attempts to deliver may be made. If the shipment is returned, customers are responsible for a nominal re-shipment cost.


Damages & Returns

Please immediately inspect your purchase upon delivery. Any shipping damages must be reported to TeraFlex within 7 days. Shipping Damages noted after 7 days cannot be submitted for claim. Please retain all packaging and send photos if possible.

All returns must be accompanied by proof of purchase or original invoice. It is the customer’s responsibility to remove the product from the vehicle. Inbound shipping charges (from you to us) are the responsibility of the customer. TeraFlex Inc. will pay the return freight.


Warranty

TeraFlex Inc. warrants TeraFlex products to the original retail purchaser to be free of defects in material and workmanship for as long as the original purchaser owns the vehicle on which products were originally installed unless otherwise specified. This warranty does not cover or include product finish, improperly installed or applied products, improperly maintained products, products used for racing or competition or damage due to abuse or neglect.

Failure to complete regular maintenance on TeraFlex flexarms (grease every 3000 miles) will void this warranty.

All TeraLow products are warrantied to be free of defects in material and workmanship for two years from date purchased.

TeraFlex axles are covered by the TeraFlex Inc. 12-month warranty to be free of defects in materials and workmanship from date purchased.

All Falcon Shocks are warrantied to a period of three years from the original date of purchase. Upon verification, TeraFlex Inc. will repair or replace the shock absorber at no cost.

To file a warranty claim please call our customer service department at 801-713- 3314, Monday – Friday, 8 am – 5 pm MST. Closed Saturday, Sunday and all major holidays.


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